Job description

Royal Flush Vape is recruiting!

• Do you like the idea of helping people make the switch to vaping?
• Are you interested in providing expert advice and support to people on their vaping journey?
• Do you have a passion for E-cigarettes?

If so, then this may well be your dream job!

We are looking for someone who’s dedicated and driven to join our team on a permanent contract. The weekly contracted hours would be 40 hours per week to be worked across 5 days between Monday to Sunday.

The successful applicant will need to have flexibility to work at our different shop locations across Monday to Sunday with occasional overtime for holiday and absence cover. Overtime is regularly available but not guaranteed.

Full training is provided. All training is carried out internally, over a four-week period.

The role of a online support and sales assistant at Royal Flush Vape:

• Maintaining a smart and professional appearance at all times
• Communicating with customers, over the phone, and by email and our online portal.
• Ordering stock and ensuring items are on the shelves and displayed to a high standard.
• Cashing up at the end of the day.
• Receiving, counting and storing replenished stock.
• Monitoring stock levels and ensuring stock levels are adjusted regularly to reflect sales.
• Conducting inventory and investigating possible causes for discrepancies
• Complying with industry regulations on store operations
• Advising customers on the most appropriate product for them.
• Dealing with customer queries for both online and stores.
• Provide excellent customer service.
• Report to direct Manager on store performance, ideas on how to improve sales and achieve targets.

All we ask of you, is that you have:

• An interest in the electronic cigarette vape industry
• A strong ability to work without requiring close supervision
• Able to self-motivate in periods of lone working
• Stand-out customer service experience (we love to give our customers an amazing experience)
• Excellent IT skills
• Great communication skills both internal and external
• A “can do” attitude and ability to work in an extremely fast-paced reactive environment
• Good time-management skills along with the ability to multi-task
• Excellent organisational skills
• Well organised and calm persona
• Previous experience in management and retail is desirable but not essential as full training is provided

What's in it for you?

• An attractive basic salary.
• Performance related pay reviews.
• Ongoing training and personal development.
• Vocational & external training opportunities.

If you think this sounds like the perfect fit for you, why not apply now?!

Applicants must be 18+ to apply.

Expected start date: As soon as possible

Job Types: full time

From £24,960 per annum pro-rota (based on experience)

Benefits:

• Company pension
• Employee discount
• Store discounts

Job Types: Contract, Permanent

Salary from £24,960 per year

Job Types: Full-time, Permanent

Pay: From £24,960.00 per year

Benefits:

• Employee discount
• Store discount

Supplemental pay types:

• Yearly bonus

Ability to commute/relocate:

• Preston, Lancashire: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: Store & online support /2024