National Lockdown, we're still dispatching orders!
In light of the recent lockdown rules, vape stores have been ordered to close from Thursday 5th Nov. However, as we can continue trading online, so with that in mind, please rest assured we will still be open for online orders/telephone orders, next day delivery, same day delivery and click and collect at all our stores to supply you with all of your vaping essentials.
The lessons we have learnt since Covid-19 first lockdown has helped us adapt and strengthen our business operations even further whilst working in conjunction with government guidelines. We are determined to keep providing the excellent service our loyal customers deserve whilst keeping our customers, colleagues, suppliers, and business partners safe.
Our website and procedures will be very seamless making it easy for you to place orders throughout the November month. You can still place orders via our website or telephone.
Your order will be processed, dispatched and delivered by Royal Mail, DPD or our dedicated delivery driver (for local PR postcodes) as usual, who are currently operating a no-contact delivery policy.
We will still also be offering a contactless click and collect service at all our stores, however we must stress that you must wear a face mask and sanitise your hands before collecting your goods (for your safety and ours). We also must emphasise that customer cannot enter the store as doors will be locked.
Here's how the click and collect works:
1. Place your order on our website and proceed to the checkout, choose Contactless Click & Collect
Alternatively you can make your order by telephone and ask for Contactless Click & Collect and we will let you know which time slots are available. (This is your personal time slot so please arrive on time)
2. You will receive an e-mail notification, text or phone call when your order is ready to collect with your collection time slot.
3. When you come to collect your order please step away at least 2 metres and your parcel will be left at the collection point.
We want to let you know that Royal Flush Vape is here to support all of our customers in any way we can. Don't hesitate to contact us if you have any queries, requests or concerns.
We are available to call on 01772 422330 or via email - firstname.lastname@example.org
We will get through these hard times together.
Again, a massive thank you to each and every one of you all for your amazing loyalty and support.
Royal Flush Vape