FAQ
Account Issues
How can I earn more points?
Extra Loyalty Points
You can earn points by many different means, not just transactions.
You gain 100 points for completing your account profile,
For every product review left, you will receive 20 points. If you leave a photo, you can get an extra 20 points! This can be done up to 5 times a week.
You can refer a friend you can get a free 500 points and your friend will receive 10% off their first order.
You can also get 500 points on your birthday once you've filled in your profile.
How do I change my details?
Account Details
Once you've logged into your account, you can access all your details and change them accordingly.
If there is a setting you'd like to change that isn't available, please contact our Support Team and they'd be happy to help!
How do I redeem my points?
Redeem your Points
To redeem your hard-earned Loyalty Points, you need to log into your account and select "Check Rewards".
From here, you can see your points total and your Reward Options. Select the Reward you'd like and select "Redeem". This will automatically add the discount code to your basket.
If you don't receive it, contact our Support Team and they'd be happy to help!
How many points do I earn?
Loyalty Points
On each transaction you make, you gain 5% of your total back as loyalty points. Our Loyalty Points are worked out by:
2 points = 1p
200 points = £1
For example, if you spent £20, you would receive 200 points (£1)
How to Refer a Friend and earn 1000 Points!
Royal Flush Vape: Refer a Friend Program
At Royal Flush Vape, we value our customers and believe in rewarding them for their loyalty. That's why we have introduced our Refer a Friend program, where you and your friends can enjoy exclusive benefits.
How Does it Work?
When you refer a friend to Royal Flush Vape, they will be given a unique 10% discount code that they can use on their first purchase. This code is personalized to them, ensuring that they receive a special offer tailored just for them.
Once your friend has used their discount code and made a purchase, you will receive a generous reward of 1000 points. These points can be redeemed for exciting discounts, free products, or other exclusive perks available in our store.
Why Refer a Friend?
Referring a friend to Royal Flush Vape not only benefits them but also rewards you for your loyalty. By recommending our products to your friends, you are helping them discover the high-quality vaping accessories we offer. Plus, you'll earn points that can be used to enhance your own vaping experience.
Terms and Conditions
To ensure a fair and enjoyable experience for everyone, we have a few terms and conditions in place for our Refer a Friend program:
The referred friend must be a new customer to Royal Flush Vape.
The 10% discount code is valid for one-time use only and cannot be combined with other offers.
The 1000 points reward will be credited to your account once your friend's purchase using the discount code is confirmed.
If the discount code provided to your friend is not used, the points reward will not be issued.
I can't access my account?!
Access your Account If you've attempted to log into your loyalty account and you keep being told no, don't worry! Our customer care team can help! Whenever you placed your first order, an account was made for you. However, unless activated, you will not be able to access this. To activate your ...
I can't access my account?!
Access your Account
If you've attempted to log into your loyalty account and you keep being told no, don't worry! Our customer care team can help!
Whenever you placed your first order, an account was made for you. However, unless activated, you will not be able to access this. To activate your account, press "New Customer" and fill in all the needed information. Don't worry, all your points will still be there!
If you know you have an account but have forgotten the password, press "Recover Password" and follow the on-screen instructions to regain access to your account!
If you're still having issues accessing your account, reach out to our customer care team via the live chat in the bottom right-hand corner and they'll be more than happy to help! Alternatively, you can email them at Support@RoyalFlushVape.co.uk
If I make an account, what happens to my previous orders?
Previous Orders
All your orders are saved on your Email Address. When you create an account, you gain access to these. This means that you won't lose any information, order or points.
Age Verification
How do I verify my age?
How to Verify Your Age with 1Account
At Royal Flush Vape, we take age verification seriously. That's why, after you've placed your first order with us, we'll attempt to automatically verify your age using the details you've provided. If we need more information, you'll be presented with a pop-up from 1account on your order confirmation page.
Don't worry if you accidentally close the pop-up - you'll receive an email from 1account reminding you to verify your age. Alternatively, you can click the link on your order confirmation email to return to the page.
If you're having issues using the 1account process, don't hesitate to reach out to our customer care team at support@royalflushvape.co.uk. Please include your order number and a photo of either your driving licence (full or provisional), passport, or residency card.
By verifying your age, you're helping us ensure that our products are only being sold to those who are of legal age.
What are the Age requirements on Vaping Products?
Age Requirements for E-Cigarettes and Nicotine-Containing Products
As a responsible retailer, we understand the importance of ensuring that our products are only purchased and used by adults over the legal Vaping age (18+). This is why we have implemented an age verification process on our website for the purchase of e-cigarettes and nicotine-containing products.
How Does the Age Verification Process Work?
When you place your first order with us at Royal Flush Vape, after you've placed your first order with us, we'll attempt to automatically verify your age using the details you've provided. If we need more information, you'll be presented with a pop-up from 1account on your order confirmation page.
What Happens If You Fail the Age Verification Process?
If you fail the age verification process, your order will be placed on hold until the issue is resolved. This is to ensure that our products are not being purchased by minors.
Need Help with Age Verification?
If you need any assistance with the age verification process, please do not hesitate to contact our customer care team at support@royalflushvape.co.uk. We are always here to help and ensure that our products are being used responsibly by adults.
Batteries and Safety
How do I charge my batteries?
Charging your device (External batteries)
When you've splashed out for an external battery device, you'd like to think it charges the same as the in-built battery devices. Unfortunately, this is not the case.
Charging 18650/21700 batteries requires a bit more work than you'd like. You can plug them in at the wall however, this can cause the batteries to overheat, drain faster and not charge correctly.
The best way to charge these types of batteries is by getting yourself a Battery Dock. These devices are specially made to preserve the life/charge of a battery and, the added bonus? You can charge them overnight!
If you want to have a look at our different chargers, You can look here.
How do I charge my device?
Charging your device (Internal batteries)
Charging your vape seems as simple as plugging it in and leaving it for a few hours but sadly, it's not that simple.
E-cigarette batteries are a lot more sensitive than your standard phone or tablet. Using a USB Plug, you need to make sure the power output is around 5 volts/1 amp in order to make sure you don't damage, drain or reduce the battery capacity. The same goes for using chargers designed for other products.
In an ideal situation, we would recommend plugging the USB into a port on a Laptop, Console or TV to ensure that it is getting the correct amount of power.
For the length of charge time, until it reaches 100% is perfect. Do not charge the devices overnight! This can be detrimental to the battery and can cause the device irreparable damage that is not covered by the warranty.
There are devices available that are compatible with Fast Chargers but please always check your device before you charge them.
How do I know which battery to get?
External Batteries
Certain devices require an external battery to be able to run. These will need to be bought separately from the device however, this does mean that you can swap the battery should they start depleting.
If you ever don't know which batteries to buy with your device, check the product description. There you'll have all the information for your device as well as which batteries are required for it.
Is my battery safe to use?
Battery Safety
Checking your batteries for wear and tear is one of the easiest ways to notice that something is wrong. If you see any slight ‘nicks’ or scrapes on your battery wrap, then it’s strongly advised to re-wrap or replace them (or the damaged one at least). If your battery has bulges, warm spots, or any holes, please take the necessary precautions before using it again.
If you ever think a battery is not safe for use, we recommend that you don't take the risk and do not use it.
If you'd like more information on how to keep your batteries safe, please visit:
https://www.royalflushvape.co.uk/blogs/news/battery-safety-and-wrapping-tutorial
What is the difference between External and Internal Batteries?
Internal battery:
An internal battery means the battery is built into the device and cannot be removed. Normally, you'd charge these by plugging the device and charging it this way.
External battery:
An external battery means the battery can be removed, replaced, and charged through a battery charging dock. External batteries come in many different formats but the most popular ones for devices are 18650's, 20700's and 21700's.
Always check which battery your device can use.
Coils and Tanks
How do I make my coils last longer?
Coils Lifespan
When it comes to making your coil last longer, there are many different ways to keep your coils lasting longer. While we have a deep dive into this on our Blog, here are a few major ones to keep you going for now.
E-liquid Choice
Choosing a sweet, sugary flavour will cause your coil to burn out a bit faster than usual. If that's your preferred flavour, maybe try an Ice-y one. The menthol will help reduce the impact the sweeteners are having on your coil.
Priming the coils
Try and avoid any fancy techniques to prime your coil. We have more help available with priming coils on our FAQ and Blog but for a quick summary, fill up the device with e-liquid and leave it to sit for a minimum of 5 minutes.
Following the recommendations
When using the coils, check the recommended power settings for the coils. You can normally find these on the packaging or on the coils directly. If you'd like to know more about Variable Wattage or Coil resistance, we have that all available on our Coils and Tanks FAQ.
Keep your tank filled
Letting the E-liquid drop below the cotton will cause the coil to burn out much faster. Avoiding these dry hits will help your coil lifespan massively!
Avoid Chain-Vaping
Chain vaping (taking multiple vapes in quick succession) can create additional strain on your coils. The main reason behind this is the fact that the wick cannot keep up with the volume, which in turn will cause you to vape on an under-saturated coil which can cause a burnt taste and dramatically decrease the lifespan of your coil.
How do I prime a coil?
Priming a Coil
Priming a coil is the action of letting the liquid soak into the cotton prior to use, to make sure that when you use it, you’re getting the full flavour of your liquid. This also helps to avoid prematurely burning your coil.
The most effective way is to fit your coil, fill your tank/pod and leave the device to sit and soak for 5 minutes.
There are other ways to prime a coil, but all pose a risk of dry spots, flooding or not soaking correctly. All of which, are one-way tickets to a dead coil.
If you'd like more information on how to make your coils last longer, you can visit our Blog.
How often should I change my coil?
Changing your Coil
On average, a coil will last for anywhere between 5-14 days, this can depend on the wattage you are using with your device and the kind of e-liquid that you have in your tank or pod.
Changing your coil will not only improve your quality of vapour but also help keep your device functioning correctly.
The first tell that your coil is going will be the flavour disappearing and being replaced with a cotton-y taste. Then you’ll start tasting burnt metal and it’ll be harsh on your throat. This is when you’ll need to change the coil, Always allow a new coil at least five minutes to prime before using it.
If you'd like more information regarding how to make a coil last longer, you can visit our blog.
My Coil is Spitting at me, What do I do?
Spitting/Flooded Coil
This is a case of a flooded coil. This means e-liquid has gotten onto the internal metal piece of the coil. To remove this, place a piece of tissue over your mouthpiece and shake the device. You’re going to want to shake the device relatively hard to make sure you remove all the liquid.
If you’re still getting liquid coming through, it may be an issue with the coil. Try changing the coil, filling your device, and leaving it to sit. If you’re still struggling, check the wattage on your coil & see if it’s running correctly.
If you’re still having issues, please feel free to contact our customer care team via live chat or email them at support@royalflushvape.co.uk and they will assist you in resolving this.
What do the different resistances mean on the coils?
Coil Resistances
Coils are available in many different resistances. The resistance you choose to use will impact which power setting or wattage you’ll need to set your device to. If you prefer a lower wattage, you’ll need a higher resistance coil. If you’d rather have a higher wattage, you’ll need a lower resistance coil.
Your resistance choice will also affect which liquid type you can use.
If you want to use a lower power/higher resistance coil, you’ll be restricted to using thinner (50VG/50PG) liquids.
While using a higher power/lower resistance coil will mean you can use thicker (70VG/30PG) liquid.
A rule of thumb to use is “The lower the resistance, the higher the power. The higher the power, the thicker the liquid”.
What is Variable Wattage?
Variable Wattage
Variable wattage is a feature found on most devices. This is how you can change the power setting on your device (watts). With more power, comes a faster burn rate, more vapour and a higher temperature. But you will always need to set your wattage to be within the settings of the coil you’re using.
If you don’t know what wattage you need to be running at, have a look at the coil itself. Written on the side will be the resistance of the coil and its best wattage range. For example, a 0.3ohm PNP coil will run between 30w – 40w.
Another way to find the correct wattage is to check the box for the coils. It’ll be written on there too.
For newer devices, the device has a "Smart Mode" which will automatically set the wattage to be inline with the coil you're using.
If you need any help, contact one of our Support Team via Live Chat or email at support@royalflushvape.co.uk.
What kind of Tank do I need?
Different Types of Tanks
There are a lot of different tanks out on the market and sometimes, it can be quite daunting. With that, we've tried to simplify your choices into two different types - Mouth To Lung (MTL) and Direct To Lung (DTL/DL)
If you prefer a Mouth-to-Lung draw, want to use 50VG/50PG e-liquids, or would prefer less vapour & a tighter draw, you’ll need to use a lower-powered tank.
If you want to see more, please visit https://www.royalflushvape.co.uk/collections/mtl-tanks
If you’d rather have a Direct to Lung draw, more airflow or want to use 70VG/30PG e-liquids, you’ll need to use a sub-ohm tank that can offer more power.
If you’d like to see more, please visit https://www.royalflushvape.co.uk/collections/sub-ohm-tanks
Which coils do I need?
How to find your coils
If you ever have any doubt about what coils you need for your device, there are a few tricks you can use to figure out which one you will need.
- You can use the name of your device or tank with “coils” placed after in our search bar and your coils will come up
For Example: If you search Zeus Coils (The Geekvape Zeus Tank), the Z Coils will come up.
- If you remove your current coil, you can see the name of it on the side, as well as the resistance you’ll need.
For Example: If you remove any SMOK Coil, the name of the coil and its resistance can be seen on the side.
- If you can find your device on our website, you will see the coils that fit the device listed below.
All our device descriptions will contain the coils that are required for the device, normally with a link to them available on our website.
Delivery Enquiries
International Delivery
We are an EU IOSS Member, we ship directly to your door and take care of the VAT for orders under €150, which means no customs delays or VAT to pay on delivery.
Orders are shipped with Royal Mail International or Parcelforce Euro Priority (GLS) with full tracking, insurance, signature on delivery, inflight delivery updates and pre-paid import duty.
Please note; We are currently unable to ship to Italy, Germany, Hungary and the United States due to issues at Customs. Please check with our support team if you’re having issues ordering to your country.
I used the wrong shipping address!
Incorrect Shipping Address
Don’t panic! If you’ve chosen the wrong shipping address, please contact our customer care team as soon as you have realised so that we can get this changed as soon as possible.
You can reach them through live chat or at support@royalflushvape.co.uk
Please be aware, if your order has already been dispatched from our warehouse, we cannot change any addresses or edit any details.
My order says delivered but it's not here!
Not Received Your Order?
If the courier of your choice has marked your order as delivered, but you’ve yet to receive it, please first check any safe spaces or with any neighbours. If you’re still having issues, please contact your courier of choice for more information.
If you’ve still had no luck, you can contact our team at Support@royalflushvape.co.uk.
We will do everything we can to locate your missing order! Please be aware, this can take some time to process but we will do everything we can to locate your order!
My order was confirmed but I've got no shipping details
No Shipping Information
It can take some time for your order to be picked up by one of our warehouse operatives.
If you still haven’t received your shipping information after 48 hours, please contact us via live chat or email us at support@royalflushvape.co.uk and one of our team can investigate this for you.
Please have your order number to hand for us, this will be a six-digit number and will be on your confirmation email.
My order was Returned to Sender!
Returned to Sender
If you know your order has been marked as "RTS" or Return to Sender, please contact our Support Team as soon as your aware. Our team will contact the courier and handle this accordingly.
You can contact our Support Team at Support@royalflushvape.co.uk
Same Day Dispatch Times
We offer same-day dispatch on orders placed before a specific time. These times are as follows:
Royal Mail Tracked 24:
Monday to Friday 4:00 pm
Saturday 12-noon.
DPD Local:
Monday to Friday 4:00 pm
DPD Weekend Delivery
Saturday/Sunday 12-noon.
DPD Pickup:
Monday-Friday – 4:00 pm
Saturday/Sunday – 12 noon
Same-Day Local Delivery:
Monday to Friday – 4:00 pm
Saturday/Sunday – 12 noon
There is an item missing from my order
Missing Items
Our warehouse operatives are very thorough when packing your order.
We verify the barcode of the product at both the picking and packing stages. But occasionally, mistakes do happen.
We do everything we can to prevent this from happening but if you believe an item is incorrect or you’re missing something, please contact us via live chat or email us at support@royalflushvape.co.uk and our team will investigate this for you.
Please be aware, this can take a minimum of 24 hours to investigate.
What happens with my Same Day Order if I'm not home?
Same Day Delivery
If you know that you won’t be in during the delivery window, please contact our customer care team before 4:30 pm that day to arrange a safe place.
Alternatively, our delivery driver will contact you and inform you of where your order has been placed.
Where is my Same Day Delivery Order?
Same-Day Delivery Times
The delivery window for the Same Day Delivery orders is between 4:00 pm and 8:00pm.
If you still haven’t received your order by this time, please contact our customer care team and they will investigate this for you.
You can reach them through live chat or at support@royalflushvape.co.uk
Device Guides
Argus XT Locking Feature
Unlocking your Argus XT
If your Voopoo Argus XT Device has decided it does not want to unlock anymore, this is due to a short circuit in its motherboard.
To repair this issue, you need to make sure the slider is in the central position. From this, remove the battery from the device and leave the device for at least 15 minutes.
After this, reinsert the battery and power on your device. This should repair the issue.
If this is not the case and your locking feature is still not working, please contact our customer care team and they will help troubleshoot your issue further. You can reach them through live chat or at support@royalflushvape.co.uk
"Atomiser Short" Message
We understand how frustrating it can be when your device starts showing errors. In this article, we will discuss some common issues that vapers encounter and provide you with troubleshooting tips to help you fix them.
Coil Issues
One possible reason for your device malfunctioning could be a problem with the coil. A bad factory coil, loose connection, or residue between the coil and the connections can cause issues. To resolve this, we recommend following these steps:
Clean the connection between the coil and the device.
Try using a new coil.
Ensure that everything is tightly screwed in place.
510 Connection Issues
The 510 connection is an essential part of your vaping device that connects the tank to the mod. If you are facing issues with this connection, try the following:
Clean the 510 connection on both the mod and the tank.
If the problem persists, try using a different tank or mod to identify where the issue lies.
Low Resistance Coils
Certain devices, such as the Aspire K3, have specific wattage requirements for the coils they can power. If you are using coils that are outside of the device's wattage range, it may lead to errors. To avoid this, ensure that the coils you use are within the recommended wattage range of your device.
Device Damage
Sometimes, error messages can be a result of a damaged mod. Here are a few reasons why your device might be damaged:
Juice in the mod: If you have leaky atomizers, juice can seep into the mod through the 510 pins or vent holes, potentially damaging the circuitry. It is crucial to prevent e-liquid from leaking onto your mod.
Overtightening atomizers: Over-tightening atomizers can break the 510 pins or snap the ground wire internally. Avoid over-tightening your atomizer, especially when trying to fix "no atomizer" errors, as it is often caused by other factors.
Drops: Accidental drops can cause internal damage to your mod, even if there is no visible external damage. A drop may lead to a broken connection within the device. Handle your vaping device with care to prevent such incidents.
If you suspect that your device is damaged due to any of these reasons, it may be necessary to seek professional assistance or consider replacing the device.
Remember, troubleshooting your vaping device requires patience and careful attention to detail. By following these tips, you can potentially resolve common issues and enjoy a seamless vaping experience.
Drag 3 TPP-X Guide
We are so sorry that you’ve had to locate this page! We do our best to make sure our devices meet the high standards we set for our Customers. If you're having issues with your Vinci Q, we've compiled any we believe you may experience here with some help to resolve this.
Feature Assistance:
The Drag 3-TPP-X offered different vaping modes. To cycle through these, quickly press the fire button three times.
Smart Mode: This mode can identify the best power and prevent the coil from burning due to high power.
RBA Mode: Access to full wattage range 5W-177W.
SUPER Mode: When the resistance is between 0.1Ω and 0.3Ω and when the wattage of the box mod is equal to or over 80W, the SUPER Mode will open automatically and bring super fast firing speed and to the vapers who like huge vapour
Data clear: Press the fire button and "-" button at the same time.
Lock/unlock: Press the fire button and "+" button at the same time.
Smok Acro Issues
SMOK Acro Device Issues
We are so sorry that you’ve had to locate this page! We do our best to make sure our devices meet the high standards we set for our Customers. If you're having issues with your SMOK Acro kit, we've compiled any we believe you may experience here with some help to resolve this.
Auto Fire Not Working?
The SMOK Acro comes with two fire settings, Duel Fire and Button Fire Only. You can cycle through these modes by pressing the fire button 3 times. The screen will flash with a message telling you which mode you are currently in. Should your Auto Fire still not work, please try replacing the pod and see if this issue resolved itself.
Leaking Pods
If your pod is leaking and there doesn't seem to be a cause, please try changing the pod and checking that the pod is being filled correctly. Use alcohol-based hand sanitiser and a cotton bud to remove any excess e-liquid and debris from the pins and pod connections. If the issue persists, please contact our Support team for more help
No Luck?
We're sorry to hear we've had no luck repairing your device. Our Support Team is always about to assist with Faulty Products and will do what they can to help. Please know, you will be asked for Video or Photo evidence of the fault to make sure our Team understands the situation fully.
SMOK Nord 4 Device
Smok Nord 4 Help Page
We are so sorry that you’ve had to locate this page! We do our best to make sure our devices meet the high standards we set for our Customers. If you're having issues with your Vinci Q, we've compiled any we believe you may experience here with some help to resolve this.
How do I know which coils to use?
If you look at the red filler cap of your pod (where you fill up with e-liquid), there will be a word written there. Either RPM or RPM2. This will tell you which coils to get.
How do I change the coil?
From the bottom of the pod, pull the coil out of the pod and push a new coil in. After filling the tank, don’t start vaping right away. The coil’s cotton wick needs to be completely saturated with e-liquid before you press the fire button.
Some SMOK Nord 4 pods have a child-resistant mechanism that prevents easy removal of the coil. If your pod has that mechanism, you’ll need to move a small plastic tab on the bottom of the pod to release the coil. After installing a new coil, move the tab to its original position to lock the coil in place.
Warning/Error Messages
Battery Low: The device’s battery is running low.
Goodbye: The device has shut itself down because the battery is dead.
Ohms too low/Ohms too high: The coil’s resistance isn’t within the device’s range. Make sure your coils are genuine and try replacing them.
No Atomiser: The device cannot detect a coil. Try cleaning the connector pins or replacing the coil
Atomiser Short: The connected atomizer coil has a short. Try replacing the coil
Time Over: The device has been firing for too long. Draws cannot be longer than 8 seconds.
PCBA Too Hot: The device has overheated. Move the device to a cool place and wait a while before vaping again.
Power Lock: The device’s locking function is enabled. Press the fire button three times quickly to unlock the device. The screen should then display the message Power Unlock.
Vinci Q/Royal not working?
Voopoo Vinci Q/Royal Issues
We are so sorry that you’ve had to locate this page! We do our best to make sure our devices meet the high standards we set for our Customers. If you're having issues with your Vinci Q, we've compiled any we believe you may experience here with some help to resolve this.
Warning Lights
When the Vinci Q cannot work, it will offer a warning light on the button. We’ve compiled all the warning lights here to help you understand them better.
Cannot Detect Pod – Flashes twice in RED – Try cleaning the pins or a new pod
Low Power – Flashes 10 times in RED
Overtime Vaping – Flash 8 times in RED – the device was fired for too long and it’s cut out to prevent this from happening.
Short Circuit – Light on for 2 seconds in RED – Try cleaning the pins or a new pod. This issue is normally due to a fault in the pod.
Over Heat Protection – Light on for 5 seconds in RED – The device is too warm and you’ll need to leave it to cool for some time before using it again.
Not Firing?
When you go to fire the device, check if the light is flashing. If it’s flashing red twice, this means it cannot read the pod. Try cleaning the pins and replacing the pod. If the issue carries on (and I know this sounds weird) push the pod slightly forward and try firing. If the device has been dropped at all, this can cause the plastic to dent and not line the pod up correctly with the pins.
Not Charging?
First of all, is there any life in the device? This means, any lights or ability to fire. If you’ve got some response from the device, try a different charging combination. For example, change your cable or plug, change the outlet or try plugging it into a laptop or console.
Not turning on?
Make sure you’re pressing the button 5 times in RAPID succession. The manual states in the span of 2 seconds.
If you’re still having issues, please contact our customer care team via live chat or via email with a description of the fault and a video to support this. This will help our team resolve your issue quickly. You can email our customer care team at Support@royalflushvape.co.uk
Discounts
What discounts do you have?
Discounts & Offers
We’ve always got a wide arrange of offers available on our website!
If you’re after e-liquid, we have short-fill bottles available 2 for £20, nic-salts 3 for £9.99 and devices as cheap as £9.99 with a nic-salt INCLUDED!
If you ever want to see what offers we have at this moment, keep an eye on our multi-buy deals on our main page!